Privacy Policy

1. Introduction

This Privacy Policy explains how Diamond Coach ("we," "our," or "us") collects, uses, stores, and protects personal information when you use our mobile application and web service ("the App"). We are committed to transparency in how we handle user data and to complying with applicable privacy and data protection laws, including the Google Play Developer Program Policies, the Children's Online Privacy Protection Act (COPPA), and the EU General Data Protection Regulation (GDPR) where applicable.

By using the App, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: name, email address, and role (coach, parent).
• Team & Roster Data: player names, jersey numbers, positions, date of birth, parent/guardian contact information.
• Scheduling Data: practice and game schedules, event notes, locations.
• Uploaded or Linked Content: practice plans, linked video URLs (YouTube, Instagram, Facebook, TikTok).
• Communications: messages, support requests, access request messages.

2.2 Information Collected Automatically

When you use the App, we may automatically collect:

• Device information: device model, operating system version, unique device identifiers.
• Usage data: features accessed, time spent, navigation paths.
• Log data: IP address, timestamps, crash logs, error reports.
• Authentication tokens used solely for secure session management.

We do not collect location data, SMS/call log data, microphone input, camera images, or contacts from your device. The App does not run background data collection when you are not actively using it.

2.3 Data from Third-Party Integrations

If you choose to link external services (e.g., saving a YouTube, Instagram, or Facebook video URL into the App), we store only the URL or embed link you explicitly provide. We do not access your third-party account credentials, private messages, or unrelated account data. Third-party platforms are governed by their own privacy policies, and we encourage you to review them.

2.4 Third-Party SDKs and Service Providers

The App may use third-party software development kits (SDKs) or service providers for hosting, authentication, analytics, crash reporting, and content delivery. We require all service providers to handle user data in compliance with applicable privacy laws and our data handling standards. We do not permit third-party SDKs embedded in our App to sell personal and sensitive user data from our App.

3. Prominent Disclosure — How and Why We Use Your Data

In accordance with Google Play's User Data policy, we disclose clearly how data collected within the App is used:

• Account & authentication data is collected to create and secure your account and enable role-based access to team features.
• Roster and player data is collected to manage team rosters, track player positions, and share relevant information with authorized coaches and parents.
• Scheduling and event data is collected to display calendars, send schedule updates, and link practice plans or lineups to events.
• Video URLs are stored to build practice libraries and assign instructional content to specific players or events.
• Device and usage data is collected to maintain app performance, fix bugs, and improve user experience.

All data is used solely to provide and improve the App's features. Data collected is limited to what is reasonably necessary for the stated purpose and is not used for advertising, profiling, or any purpose beyond what is disclosed here.

4. Permissions We Request

We request only the device permissions necessary to deliver core App functionality. All permission requests are made at the time the relevant feature is used ("in context"), with a clear explanation of why the permission is needed. You may deny any permission request; the App will provide alternative functionality where possible. We do not request permissions that are not directly tied to an active feature.

Currently, the App may request the following permissions:

• Internet access: Required to sync data, load content, and authenticate users.
• Storage (read/write): May be requested on older Android versions to allow saving exported files (e.g., lineup PDFs) to your device.

We do not request access to your contacts, call logs, SMS, microphone, camera, or precise/background location. If any future feature requires additional permissions, this policy and the in-app disclosure will be updated prior to that feature's release.

5. How We Share Information

5.1 Within Your Team or Organization

Coaches may view roster and scheduling data for their assigned team. Parents may view data relevant to their child's player profile, assigned content, and team events. Access is role-based and limited to what is necessary.

5.2 Service Providers

We share limited data with trusted vendors who provide hosting, authentication, analytics, and error monitoring services. These providers are contractually bound to protect your data and are prohibited from using it for any purpose other than providing services to us.

5.3 Legal Requirements

We may disclose information if required to comply with applicable law, respond to valid governmental requests, protect user safety, or prevent fraud or abuse of the App.

5.4 Business Transfers

If ownership of the App changes (e.g., merger or acquisition), user data may be transferred as part of that transaction. We will provide legally adequate notice to users prior to any such transfer.

5.5 We Do Not Sell Your Data

We do not sell, rent, or trade personal and sensitive user data to third parties for monetary consideration or for advertising purposes. This applies to all data collected directly from users and any data received through third-party integrations or SDKs.

6. Children's Privacy (COPPA Compliance)

The App is designed for use by youth sports organizations and involves information about minors. We take children's privacy seriously and comply with the Children's Online Privacy Protection Act (COPPA) and other applicable laws.

• We do not knowingly collect personal information directly from children under 13 without verified parental or guardian consent.
• Player information (name, jersey number, position) is entered by coaches or parents/guardians acting on behalf of the child.
• We do not create accounts for children under 13. Child-related data is managed by an adult account holder.
• We collect the minimum information necessary to support youth sports management features.
• We do not use children's data for advertising or behavioral profiling.

If you believe we have inadvertently collected personal information from a child under 13 without appropriate consent, please contact us immediately at [Insert Email] and we will delete the information promptly.

Parents and guardians may contact us at any time to review, correct, or request deletion of their child's information.

7. Data Security

We implement industry-standard security measures to protect your personal and sensitive data, including:

• Encrypted data transmission using HTTPS/TLS (modern cryptography).
• Secure, token-based authentication.
• Role-based access controls limiting data access to authorized users.
• Regular system monitoring and vulnerability assessments.

While no system can guarantee absolute security, we take all reasonable steps to safeguard your data against unauthorized access, disclosure, alteration, or destruction.

8. Data Retention and Deletion

We retain personal information only as long as necessary to provide the App's services, meet legal obligations, and support legitimate business purposes. Specifically:

• Account data is retained while your account is active.
• Upon account deletion, your personal data is deleted from our systems within a reasonable period, except where required by law.
• Anonymized or aggregated data may be retained for analytical purposes and cannot identify you.

You may request deletion of your account and associated data at any time through the Settings page in the App or by contacting us at [Insert Email].

9. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Delete your account and personal data.
• Export a copy of your data.
• Withdraw consent for optional third-party integrations at any time without affecting your core App access.
• Deny or revoke device permissions at any time through your device settings. The App will remain functional for core features that do not require those permissions.
• Object to processing for certain purposes, as permitted by applicable law (including GDPR Article 21).

To exercise any of these rights, contact us at [Insert Email].

10. Cookies and Tracking Technologies

The App uses cookies and similar technologies strictly for authentication, session management, and performance monitoring. We do not use tracking technologies for cross-app or cross-site behavioral advertising. You may control cookie settings through your device or browser, though some features may not function properly if cookies are disabled.

11. International Users

If you are using the App from outside the United States, please be aware that your data may be transferred to and processed in the United States. We take appropriate steps to ensure that international data transfers comply with applicable legal requirements, including Standard Contractual Clauses where required under the GDPR for users in the European Union.

12. Third-Party Links and Embedded Content

The App may display links to or embed content from third-party platforms (e.g., YouTube, Instagram, Facebook). We are not responsible for the data practices of those platforms. We encourage you to review their respective privacy policies. Clicking external links or viewing embedded content may allow those platforms to collect data about you according to their own policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When material changes are made, we will update the "Effective Date" at the top of this page and provide in-app notice where required. Your continued use of the App after such changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

We will respond to all privacy-related requests within 30 days (or sooner as required by applicable law).